Client Services Representative

Jun 16, 2021

APX Net is a leading data communications service provider offering the latest in fiber optic products to medium and enterprise customers nationwide. We are seeking a highly motivated client services rep to join our fast-paced environment and growing organization. The ideal candidate will have an outgoing, enthusiastic personality and excel at building relationships.

Role Summary

The Client Services Representative will support and work to retain all existing customers.

Key Duties

  • Develop and maintain strong relationships at all levels within the customer base
  • Make outbound calls to accounts to review & renew contract terms
  • Serve as primary point of contact for customer questions and act as customer advocate
  • Make regular contact via the phone & email to check in and identify any issues
  • Develop technical proficiency with our solutions and services
  • Drive both growth and retention by introducing various services available to customers
  • Document conversations and contact information into client management system
  • Team up with sales by identifying new business opportunities based on customer feedback
  • Prepare customer data and provide to marketing for campaigns

Qualifications

  • Outgoing personality, ability to build relationships
  • Strong verbal and written communication skills
  • Ability to effectively manage conflicts and work towards resolutions
  • Consistent attention to detail and strong organizational skills
  • Ability to work independently with minimal supervision
  • Curious mind, quick learner
  • Ability to prioritize tasks independently
  • High energy and positive attitude
  • Bachelor’s degree preferred
  • Two+ years of similar experience in client services role
  • Advanced Microsoft Office skills a plus – Word, PowerPoint, Excel
  • Familiar with video conferencing platforms

Apply for this Opportunity

Please send your resume and cover letter to kmathis@apxnet.com.

Apply Now

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