A large, high-end hospitality group was in the process of acquiring another hotel chain and needed to rapidly deploy a standardized connectivity environment across newly acquired properties. With guest experience directly tied to internet reliability, the stakes were high; poor connectivity could lead to negative reviews and lost revenue.

The organization faced a tight implementation window, requiring all locations to transition to new services in 45 days or less. Traditional carrier timelines made this difficult, and failure to meet the deadline would have resulted in the customer remaining with their incumbent provider.

Additionally, the client needed to improve network reliability by reducing downtime, simplifying carrier relationships and ensuring consistent performance across all locations, many of which were in dense metro areas with high guest expectations.

 

Situation

The opportunity came through a channel partner supporting the hospitality group’s expansion. While the organization had an internal IT team, they relied heavily on external partners to coordinate and execute deployments across multiple sites.

The environment required:

• Dedicated internet access (DIA) as the primary connectivity for guest and operational use
• Redundant connectivity to support payment systems, public Wi-Fi and business continuity
• Rapid deployment timelines across a large number of locations
• Coordination between multiple stakeholders, including carriers, property teams and Wi-Fi/POS vendors
• A simplified, scalable approach to carrier management

Historically, the organization had experienced challenges with inconsistent carrier performance, complex vendor coordination and limited flexibility in meeting aggressive timelines. The partner needed a provider that could not only deliver connectivity, but also orchestrate the entire deployment process efficiently.

Solution

APX Net partnered with the agent to deliver a nationwide DIA solution, leveraging strong carrier relationships and centralized project management to meet the customer’s aggressive rollout timeline.

Key elements of the solution included:

• Type 1 DIA circuits at each location, ensuring the same provider handled both last mile and ISP for improved reliability
• Redundant connectivity design, incorporating diverse routing strategies to minimize downtime
• Strategic use of multiple carriers while maintaining a single point of contact through APX Net
• Centralized project management, coordinating installations across all sites, carriers, and third-party vendors
• Collaboration with Wi-Fi and point-of-sale providers to ensure seamless integration at each property

By leveraging its buying power and established carrier relationships, APX Net was able to secure installation commitments that aligned with the customer’s 45-day requirement, something the partner indicated would not have been possible through traditional channels.

APX Net also worked closely with the partner to navigate transitions at locations being sold or replaced, helping minimize financial exposure by reducing or avoiding early termination fees where possible.

 

Results

APX Net successfully delivered the full deployment within the required timeline, exceeding customer expectations and establishing a long-term partnership.

• Accelerated Deployment – All locations were transitioned within 45 days or less, enabling the hospitality group to quickly integrate newly acquired properties without operational disruption.
• Improved Network Reliability – By standardizing on type 1 DIA circuits and implementing true redundancy, the organization significantly reduced downtime and improved overall network performance.
• Enhanced Guest Experience – Reliable, high-speed connectivity directly supported better guest satisfaction and online reviews, which are critical in an industry where booking decisions are heavily influenced by internet quality.
• Simplified Operations – A single provider model reduced the complexity of managing multiple carriers, while centralized project management improved communication and execution across all stakeholders.
• Scalable, Future-Ready Infrastructure – Over time, the customer has continued to invest in its network, upgrading locations from 500Mbps to 1Gbps, demonstrating confidence in the solution and supporting increasing bandwidth demands.
• Stronger Partner Enablement – For the agent, APX Net provided the flexibility to operate without restrictions across verticals, enabling them to pursue and win an opportunity that may have otherwise been inaccessible directly with a carrier.

 

If you would like to learn more about APX Net’s hospitality solutions, please contact the sales team.